Skills & Competencies for Registered Nurse - Phone Triage
Registered Nurse - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Registered Nurse - Phone Triage
Provides professional nursing triage services and health advice to patients over the phone.
JOB RESPONSIBILITIES for Registered Nurse - Phone Triage
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Registered Nurse - Phone Triage SALARY RANGE
BASE 50%
$86,606
TOTAL 50%
$87,771
Job Level
PZ0
Job Code
HC07000420
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Registered Nurse - Phone Triage Skills and Competencies List
12 general skills or competencies (Job family competencies) for Registered Nurse - Phone Triage
1
Job Family Competencies –
Quality Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes quality improvement principles and methodologies, including Lean Six Sigma.
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Level 2 Behaviors
(Light Experience)
Deals with needed process improvement to assist in enhancing product quality and cost.
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Level 3 Behaviors
(Moderate Experience)
Executes the implementation of improvements to the current processes to enhance operational quality.
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Level 4 Behaviors
(Extensive Experience)
Interprets data to drive best practices for quality improvements within our business.
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Level 5 Behaviors
(Mastery)
Champions strategic oversight to deliver strategic improvements into the quality planning process.
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2
Job Family Competencies –
Case Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the stages of case management and describes the processes involved.
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Level 2 Behaviors
(Light Experience)
Follows guidelines in processing clients' insurance to help them receive the most cost-effective care.
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Level 3 Behaviors
(Moderate Experience)
Liaises with clients' healthcare providers and personal support network to assess how they are progressing.
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Level 4 Behaviors
(Extensive Experience)
Facilitates performance audits to evaluate and optimize the effectiveness of the facility's case management program.
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Level 5 Behaviors
(Mastery)
Develops policies and procedures to guide relevant healthcare providers in the provision of case management services.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Registered Nurse - Phone Triage
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2
Core Competencies –
Time Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes how to utilize a time management matrix for efficient completion of most important tasks.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates a willingness to abandon tasks or projects that prove to be of little value to the business.
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Level 4 Behaviors
(Extensive Experience)
Develops best techniques and methods to improve time management throughout our business.
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Level 5 Behaviors
(Mastery)
Designs tools to efficiently organize and keep track of tasks in progress to boost productivity.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
Summary of Registered Nurse - Phone Triage skills and competencies
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
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